Last Updated: November 2025

Thank you for shopping with Valena Soap Co. We take great pride in crafting high-quality, small-batch products, and your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return policy below.

Due to the nature of our products (bath, body, skincare, aromatherapy, and all personal-use items), we do not accept returns or exchanges for reasons of health, safety, and product integrity.

This includes (but is not limited to):

• Soap bars
• Shower steamers
• Bath bombs
• Botanical mists
• Essential oil rollers & blends
• Body creams
• Candles & diffusers
• Gift sets
• Seasonal items

Once a product has left our facility, it cannot be restocked or resold for hygienic reasons.

If your order arrives damaged, incorrect, or missing items, please contact us within 7 days of delivery so we can make it right.

Email us at:
📧 info@valenasoapco.com

Please include:

• Your order number
• A description of the issue
• Clear photos of any damage (product + packaging)

We will offer a replacement or store credit depending on the situation.

If your package shows as Delivered but you did not receive it, please:

1. Check with neighbours and building staff
2. Confirm your shipping address on the order
3. Wait 24–48 hours, as some carriers mark parcels delivered prematurely
4. Contact the shipping carrier directly to open a trace

Once the carrier completes their investigation, we will do our best to assist.
Please note: Valena Soap Co. is not responsible for packages lost due to incorrect addresses provided at checkout.

Refunds are only issued in situations where:

• The product arrived damaged
• You received the wrong item
• A replacement cannot be provided

Refunds, once approved, will be processed to your original payment method.
Please allow up to 10 business days for your bank or card issuer to complete the refund.

Orders may be cancelled within 12 hours of purchase if they have not yet been processed or shipped.
Once your order has entered fulfillment or shipped, it can no longer be cancelled.

We do not accept exchanges on any products due to hygiene and safety standards.

All discounted, clearance, or promotional items are final sale and not eligible for returns or refunds unless damaged in transit.

If you have any questions about your order or need assistance, please reach out:

📧 info@valenasoapco.com

We’re here to help ensure you have the best experience with Valena Soap Co.