This website is operated by Valena Soap Co. Throughout the site, the terms “we”, “us” and “our” refer to Valena Soap Co. Valena Soap Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following any changes constitutes acceptance of those changes.

Our store is hosted on GoDaddy. They provide us with the online e-commerce platform and website infrastructure that allow us to offer our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority in your province or territory of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve:
(a) transmissions over various networks; and
(b) changes to conform and adapt to technical requirements of connecting networks or devices.
Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right—but are not obligated—to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or services offered. All product descriptions or pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, or orders using the same billing and/or shipping address.

If we modify or cancel an order, we may attempt to notify you using the email and/or billing address/phone number provided at the time the order was placed.

We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account details, including your email address and credit card details, so that we can complete your transactions and contact you as needed.

For more details, please review our Returns Policy.

We may provide access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you understand and approve the terms under which tools are provided by the relevant third-party providers.

New services and/or features offered through the website in the future shall also be subject to these Terms of Service.

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made through third-party websites.

Please review third-party policies carefully before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

If you send creative ideas, suggestions, proposals, or other materials (collectively, “comments”), whether online, by email, postal mail, or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us.

We are under no obligation to:
(1) maintain any comments in confidence;
(2) pay compensation for any comments; or
(3) respond to any comments.

We may—but have no obligation to—monitor, edit, or remove content that we determine, in our discretion, to be unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. You further agree that your comments will not contain unlawful, abusive, obscene, or malicious material or malware.

You may not use a false email address, pretend to be someone else, or mislead us or third parties as to the source of comments.

You are solely responsible for any comments you make and their accuracy.

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for details.

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted an order).

We undertake no obligation to update or clarify information, except as required by law. No specified update or refresh date should be taken to indicate that all information has been updated.

In addition to the other prohibitions outlined in the Terms, you are prohibited from using the site or its content for:
(a) any unlawful purpose;
(b) soliciting others to commit unlawful acts;
(c) violating international, federal, provincial, or local laws;
(d) infringing upon our intellectual property rights or the rights of others;
(e) harassing, abusing, insulting, harming, defaming, intimidating, or discriminating;
(f) submitting false or misleading information;
(g) uploading or transmitting malware;
(h) collecting or tracking personal information of others;
(i) spamming, phishing, scraping, or crawling;
(j) obscene or immoral purposes; or
(k) interfering with the security features of the Service.

We reserve the right to terminate your use of the Service for violating these prohibited uses.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

You agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products delivered through the Service are provided “as is” and “as available,” without any warranties or conditions, express or implied.

In no case shall Valena Soap Co., our owners, directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or damages of any kind, including indirect, incidental, punitive, or consequential damages.

In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Valena Soap Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney’s fees, arising from your breach of these Terms or violation of any law or third-party rights.

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination will not affect the validity of the remaining provisions.

These Terms are effective unless terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use the site.

If we suspect you have failed to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the termination date.

These Terms of Service and any policies posted on this site constitute the entire agreement and understanding between you and us, superseding all prior agreements and communications.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Continued use of our website or Services constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at:
📧 info@valenasoapco.com